General
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Discounts on ticket prices (e.g. Early Bird or Super Saver discounted ticket options) only apply if payment is received in full, no later than 5pm on the payment date specified. The Organiser reserves the right to re-invoice at the full ticket price should your payment not be received by this date.
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The Organiser reserves the right to cancel any event up to 20 days before the event start date. If you are travelling to the event, we recommend you make flexible travel or accommodation bookings that will not incur a cancellation fee.
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Delegates are responsible for their own travel/accommodation bookings, and no compensation will be made by the Organiser should the event be rescheduled or cancelled.
Live events
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Entry to an event is for the registered individual only. Ticket sharing is not permitted.
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The Organiser’s commitment is to your safety. Live events are run in line with industry best practices and government guidelines.
Individual ticket purchases
If you are unable to attend an event to which you hold a ticket, you must confirm your cancellation in writing (via email) at least 30 days prior to the event to be considered for one of the following options:
1) An event voucher for the full value of your registration, to be used towards another IEC event.
2) A refund of your ticket value minus a service charge equivalent to 20% + GST of the ticket value.
Regrettably, no event vouchers or refunds can be made for cancellations received after 30 days prior to the event date. However, you may send a substitute delegate in your place to attend the entire event at no extra charge.
Group ticket purchases
This is for a set number of delegates at a specific event (e.g. Group of 5 for $5000).
Group bookings must be from the same organisation and booked at the same time. Partial refunds are not available if part of the group is unable to attend.
Group tickets allow multiple delegates to take advantage of special pricing. These offers apply to a specific event, and it is not possible to transfer a group purchase to other events.
If the entire group is unable to attend the event, you must confirm your cancellation in writing (via email) at least 30 days prior to the event to be considered for one of the following options:
1) An event voucher for the full value of your group registration, to be used towards another IEC event.
2) A refund of the group booking ticket value minus a service charge equivalent to 20% + GST of the ticket value.
Regrettably, no event vouchers or refunds can be made for cancellations received after 30 days prior to the event date. However, if one or more members of the group is unable to attend, substitute delegate(s) may attend in their place for the entirety of the event at no extra charge.
Custom group ticket purchases
This is for custom group pricing set at the discretion of the Organiser.
Group bookings must be from the same organisation and booked at the same time. Partial refunds are not available if part of the group is unable to attend.
Custom group tickets allow multiple delegates to take advantage of special pricing. These offers are at the discretion of the Organiser, and it is not possible to transfer a group purchase to other events.
If the entire group is unable to attend the event, you must confirm your cancellation in writing (via email) at least 30 days prior to the event to be considered for one of the following options:
1) An event voucher for the full value of your group registration, to be used towards another IEC event.
2) A refund of the group booking ticket value minus a service charge equivalent to 20% + GST of the ticket value.
Regrettably, no event vouchers or refunds can be made for cancellations received after 30 days prior to the event date. However, if one or more members of the group is unable to attend, substitute delegate(s) may attend in their place for the entirety of the event at no extra charge.
Online events
This applies to events or tickets that are designed and delivered from the beginning as online only events or tickets.
Virtual event or live stream ticket cancellation policy
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Entry to an online event is for the registered individual only. Ticket sharing is not permitted.
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Tickets for an online event or a virtual ticket are non-refundable. In the unlikely event that the event is cancelled, a 100% refund will apply.
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If you are unable to attend, you may transfer access to a substitute delegate to attend the entire online event at no extra charge up until 7 days before the live date.
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Regrettably, no changes can be made to registration within 7 days of the event.
Live streaming
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Due to the nature of live streaming, the Organiser cannot be held responsible for any access, IT, internet, or Wi-Fi issues that ticket holders may experience before, during or after the live broadcast.
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By purchasing a ticket, the ticket holder is assumed to have ensured, to the best of their ability, that they can access the live broadcast.
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An individual ticket is for one event attendee. By purchasing an individual ticket, you agree not to share your access code or have others watching the live broadcast. An individual ticket also provides individual access to the On-Demand content of the event.
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The Organiser will not be able to offer any technical support relating to any access, IT, internet, or Wi-Fi issues during or after the live broadcast.
Agenda updates
The Organiser reserves the right to make amendments deemed to be in the best interest of the event.
The agenda/outline is correct at the time of printing. Please check online for any updates.
Code of conduct
Brightstar and Freeman are committed to creating quality events within safe and respectful environments for all attendees to share knowledge, express their thoughts and opinions, and network.
Our code of conduct requires all attendees and stakeholders to act in a manner that is harassment-free and respectful of people in a public environment, regardless of gender, age, sexual orientation, disability, race, or religion.
The code of conduct requires that speakers’ presentations and content offered in the various formats within our events be respectful and devoid of sexual or discriminatory content/images.
The code of conduct also extends to:
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Inappropriate sexual advances and aggressive behaviour
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Offensive comments, questions, or posts made on event engagement technology, and/or other online media platforms
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Attendees are expected to act responsibly regarding alcohol consumption
Any attendee deemed to be violating the code of conduct may be sanctioned or expelled from our event without refund, at the discretion of the Organiser.
If you have any concerns about conduct at the event, please contact staff at the registration desk.
Privacy
IEC collects and stores personal information from you, including:
- name
- contact information
- communication preferences and interactions with us
This information is stored in our secure database.
We collect your personal information in order to:
- fulfil our obligations as event organisers and communicate regarding the event(s) you are attending
- promote future events and services offered by IEC that we believe will be of interest to you
- conduct ongoing research and product development
Besides our staff, we share limited information with certain high-level sponsors of events you attend. Full contact details (i.e., address, email, and phone numbers) are only shared when we have collected your express permission through the registration process or through our event app.
You have the right to request a copy of any personal information we hold about you and to request it be corrected if you believe it is incorrect. To request a copy of your information or have it corrected, please contact db@brightstar.co.nz or mail us at:
PO Box 31506
Milford, Auckland
NEW ZEALAND